In any business, it is absolutely important to stay in contact with your customers. Its quite an arbitrary number, but many experts say it costs 5 times as much to acquire a new customer, as it does to keep your old customers. That is why we created these Maintenance Check Lists that you can EASILY customize and distribute to your clients. I personally recommend printing them and mailing them in a cute festive envelope. Snail mail is much better than an email these days. Enjoy!